Question 1

Do we need to change our EHR or billing software?

Accepted Answer

No. GEO is a billing service, not a software company. We work inside whatever system you already use, even paper superbills.

Question 2

Which specialties and states do you work with?

Accepted Answer

Any specialty, in any US state.

Question 3

How quickly are claims submitted?

Accepted Answer

Within 24 hours of charge entry. Clearinghouse and payer rejections are fixed the same day.

Question 4

What happens to our existing unpaid claims?

Accepted Answer

We take inventory of your open AR during onboarding and follow up on old and aging claims, highest value and nearest deadlines first.

Question 5

What reports will we receive?

Accepted Answer

Bi-weekly or monthly reports on collections, AR, denials and pending claims, each followed by a review call.

Question 6

Is our data secure?

Accepted Answer

We sign a Business Associate Agreement with every practice before accessing any patient data. See HIPAA & Data Security.

Question 7

How do we reach our billing team?

Accepted Answer

By phone, email or text. You have one dedicated team who knows your practice.

Question 8

What is the billing audit?

Accepted Answer

We review your claims, denials, unpaid AR and patient balances, then show you where revenue is being lost. It is the first step with every practice.

Question 9

Do you handle credentialing for new practices?

Accepted Answer

Yes: Medicare, Medicaid and commercial enrollment, CAQH, revalidation and EFT/ERA setup.

Question 10

Can you answer our patients’ billing calls?

Accepted Answer

Yes. We handle patient statements, billing calls, appointment confirmations and scheduling.

Question 11

Do we still need in-house billing staff?

Accepted Answer

Many practices move billing entirely to GEO. Others keep a staff member for front-desk tasks. We fit around your team.

Question 12

Why is there no pricing on the website?

Accepted Answer

Every practice is different. We discuss terms after the billing audit, once we understand your volume and needs.

You focus on patients. We work every claim until it’s paid.

Your staff sees patients. We work the claims.

The full revenue cycle, or just the part that hurts.

From first call to paid claims in about two weeks.

Call, audit, agreement

Access and transition

Daily billing and reporting

Solo doctor or multi-location group.

Every specialty has its own payer rules. We know them.

The questions practices ask us most.

Find out where your revenue is leaking.

You focus on patients. We work every claim until it’s paid.

Your staff sees patients. We work the claims.

The full revenue cycle, or just the part that hurts.

From first call to paid claims in about two weeks.

Call, audit, agreement

Access and transition

Daily billing and reporting

Solo doctor or multi-location group.

Every specialty has its own payer rules. We know them.

The questions practices ask us most.

01Do we need to change our EHR or billing software?−

02Which specialties and states do you work with?+

03How quickly are claims submitted?+

04What happens to our existing unpaid claims?+

05What reports will we receive?+

06Is our data secure?+

07How do we reach our billing team?+

08What is the billing audit?+

09Do you handle credentialing for new practices?+

10Can you answer our patients’ billing calls?+

11Do we still need in-house billing staff?+

12Why is there no pricing on the website?+

Find out where your revenue is leaking.